Encountering an error or other issues? Check it out here first to help resolve it!
Be sure to check out this page to help you resolve any issue you might be facing. This page is updated regularly so be sure to check back once in a while.
And of course our team is always standby to give you a helping hand for any questions.
My Transaction is stuck for a long time or I get a timeout error, what can I do?
Try one of the following solutions:
Solution 1: Ensure that the position size you are opening is smaller than the available liquidity.
Solution 2: Refresh the browser and try again.
Solution 3: Consider increasing the slippage to facilitate trades during volatile price swings.
Solution 4: Gradually reduce the leverage multiplier. This may help complete the transaction during volatile price movements.
Solution 5: Lavarage supports most decentralized wallets. However, if none of the above solutions work, we recommend trying Phantom, which has proven to be the most stable and optimized wallet so far. 💖
If all these solutions fail, please contact the Lavarage team.
I am receiving an NFT security warning after connecting my wallet, is it safe?
Yes, the connection with app.lavarage.xyz is completely secure.
Some wallets may contain NFTs that trigger warnings; it is possible that an NFT you're holding tracks certain information, causing the pop-up.
To be absolutely certain, try connecting with a new wallet that does not contain any NFTs. This way, you can rest assured that your connection with Lavarage is completely safe. 💖
I am receiving an error when trying to open a new position or close an existing one. How can I proceed?
Solution 1: Refresh the browser and try again in a few minutes.
Solution 2: Consider increasing the slippage to facilitate trades during volatile price swings.
Solution 3: Consider reducing the leverage multiplier (when opening a new position). This may help complete the transaction during volatile price movements.
If all these solutions fail, please create a screenshot of the error and contact the Lavarage team.
